McAfee® Virus Removal Service

    Get PC repairs from the comfort of your home thanks to our friendly security experts

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    For Windows®

    Virus removal

    Remote virus removal services

     

    If you need a virus removed, it’s easy to chat with one of our security experts over the phone or online. With your permission, they can remotely access and repair your PC.

    Remove Viruses

    Detect and remove viruses

    We find and eliminate viruses, Trojans, spyware and other malware easily and quickly from your PC.

    Keep PC up to date

    Keep your PC up to date

    We’ll apply security updates to your operating system and your security software when necessary.

    Secure PC

    Clean and secure your PC

    McAfee Software and Virus Signature Update keeps your PC protected after our experts have done their work.

    Award-winning internet security

    Overall 600 million protected devices and counting.

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    Virus Removal Service

    Contact McAfee's Virus Removal Service today

     

    Why drag your PC into a service center where it will sit for who knows how long, leaving you without a computer to work, shop, or play online? Talk with an expert over the phone or chat via instant messaging as they remotely access and repair your PC while you watch. (Support is available 24/7.)

    Frequently Asked Questions

    What does McAfee Virus Removal Service include?

    • McAfee technicians will access your PC remotely; no interaction or knowledge is required from you.

    • Our antivirus software does a full system scan to remove viruses, Trojans, spyware, rootkits and more. Your PC gets a complete security check, helping ensure that all threats have been removed. 

    • The pop-up blocker configuration prevents you from seeing unwanted ads and from getting infected by accidentally clicking on threats disguised as advertisements.

    • McAfee Software and Virus Signature Update keeps your PC protected after McAfee technicians have done their work. 

    How does McAfee Virus Removal Service work?

    McAfee Virus Removal Service detects and eliminates viruses, Trojans, spyware and other malware easily and quickly from your PC. It also applies security updates to your operating system and your security software when necessary.

    To start the virus removal service, a McAfee security expert takes control of your computer remotely. Our experts will then scan your PC, identify any malicious applications or malware, and remove them.

    Can McAfee remove Trojan viruses and malware?

    Yes, our experts can detect and remove Trojan viruses and malware by remotely accessing your PC while you watch. You can even ask them questions while they work.

    What are the system requirements?

    Operating System

    • Microsoft Windows 10**, 8.1, 8, and 7 (32-bit and 64-bit)

    • **Windows Enterprise not supported

    Participating Countries

    • Australia, Canada, France, Germany, India, Italy, Luxembourg, Malaysia, New Zealand, Netherlands, Philippines, Singapore, Spain, Switzerland, United Kingdom and United States

    Supported Devices

    • All major laptop and desktop brands running Windows, such as Dell, HP, Acer, Lenovo, Sony, Asus, Toshiba and Samsung

    Other Requirements

    • English language only

    • Available in limited countries—check your country’s website for availability

    • Valid for a single service incident

    • Internet connection required (high-speed connection for optimal service level)

    * Important Terms and Offer Details:

    .

    +Subscription, Free Trial, Pricing and Automatic Renewal Terms:

    -Subscription, Free Trial, Pricing and Automatic Renewal Terms:

    • The amount you are charged upon purchase is the price of the first term of your subscription. The length of your first term depends on your purchase selection. 30 days before your first term is expired, your subscription will be automatically renewed on an annual basis and you will be charged the renewal subscription price in effect at the time of your renewal, until you cancel (Vermont residents must opt-in to auto-renewal.)
    • Unless otherwise stated, if a savings amount is shown, it describes the difference between the introductory first term price (available only to customers without an existing McAfee subscription) and the renewal subscription price (e.g., first term price vs. each year thereafter).
    • Pricing is subject to change. If the renewal price changes, we will notify you in advance so you always know what’s going on.
    • You can cancel your subscription or change your auto-renewal settings any time after purchase from your My Account page. To learn more, click here.
    • You will be provided a full refund upon request, by contacting Customer Support within 30 days of your initial purchase or 60 days of auto-renewal.
    • Your subscription is subject to our License Agreement and Privacy Notice. Subscriptions covering "all" devices are limited to supported devices that you own. Product features may be added, changed or removed during the subscription term.  Not all features may be available on all devices.  See System Requirements for additional information.
    • Free Trial Terms: At the end of your trial period you will be charged $39.99 for the first term. After the first term, you will be automatically renewed at the renewal price (currently $109.99/yr). We will charge you 7-days before renewal. You can cancel at any time before you are charged. ​
    • Plans with unlimited device protection cover only household devices that you own for personal, non-commercial use, and are subject to our fair use policy. If you have an issue adding a device, please contact Customer Support.

    +**Free Benefits With Auto-Renewal:

    -**Free Benefits With Auto-Renewal:

    • For many qualifying product subscriptions McAfee offers additional benefits for free when you are enrolled in auto-renewal. You can check your eligibility for these benefits in your My Account page. Not all benefits are offered in all locations or for all product subscriptions.  System Requirements apply.   Turning off auto-renewal terminates your eligibility for these additional benefits. 
    • Virus Protection Pledge (VPP): If we cannot remove a virus from your supported device we’ll refund you the amount you paid for your current term subscription.  The refund does not apply to any damage or loss caused by a virus.  You are responsible for backing up your data to prevent data loss. See terms here: mcafee.com/pledge.

    +‡Additional Terms Specific to Identity Monitoring Service:

    -‡Additional Terms Specific to Identity Monitoring Service:

    • Eligibility: McAfee® Identity Monitoring Service Essentials is available within active McAfee+ Premium, McAfee+ Advanced, McAfee+ Ultimate, McAfee Total Protection and McAfee LiveSafe subscriptions. Not all identity monitoring elements are available in all countries. See License Agreement for more information. 
    • Your subscription is subject to our License Agreement and Privacy Notice. Product features may be added, changed or removed during the subscription term. Some features may require registration and a valid ID number to activate. See System Requirements for additional information.
    • While McAfee Identity Monitoring Service provides you tools and resources to protect yourself from identity theft, no identity can be completely secure.
    • US Only:
      Fair Credit Reporting Act: You have numerous rights under the FCRA, including the right to dispute inaccurate information in your credit report(s). Consumer reporting agencies are required to investigate and respond to your dispute, but are not obligated to change or remove accurate information that is reported in compliance with applicable law. While this plan can provide you assistance in filing a dispute, the FCRA allows you to file a dispute for free with a consumer reporting agency without the assistance of a third party.
    • Identity theft coverage is not available in New York due to regulatory requirements.

      TechMate :

      TechMate :

    • Your TechMate license(s) is available with the purchase of a qualified TechMaster Concierge subscription and is accessible for the duration of your paid subscription.
    • TechMate is only available for Windows Vista, 7, 8.1, and 10.

      TechMaster Single Incident Services :

      TechMaster Single Incident Services :

    • Purchase of a single incident service, such as Device Set Up or Advanced Troubleshooting, is good for one issue. In the event the issue recurs within 7 days, there will be no additional charge for service on the same device for the same issue.
    • See our System Requirements for information on qualified devices.

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